Established in 1992, we've been Britain's trusted partner for quality DIY and repair tools for over three decades. Discover our story, values, and the expert team behind our success.
The journey from a small workshop to Britain's trusted tool provider
Fact-Eco began as a small family-owned workshop in East London in 1992. Founded by Robert and Margaret Thompson, both experienced engineers with a passion for quality craftsmanship, the business initially focused on repairing and maintaining tools for local tradespeople.
As word spread about their expertise and dedication to quality service, the business gradually expanded to include tool sales. The Thompsons were determined to only stock tools that met their rigorous standards—tools they would be proud to use in their own projects.
By 2000, Fact-Eco had opened its first dedicated retail store in London, offering a carefully curated selection of DIY and professional-grade tools. The company's reputation for expert advice and quality products continued to grow, leading to expansion across Britain over the next decade.
Today, Fact-Eco is led by the second generation of the Thompson family, alongside a team of dedicated professionals who share the founders' commitment to quality, expertise, and exceptional customer service. While we've grown substantially since our humble beginnings, our core values remain unchanged: providing the best tools and advice to help our customers succeed in their projects, whether they're DIY enthusiasts or professional tradespeople.
Over 30 years of experience in the tools industry
Stores across Britain to serve you better
Dedicated staff with extensive industry knowledge
Comprehensive range of quality tools and equipment
The principles that guide everything we do
We never compromise on the quality of our products. Every tool we sell meets our rigorous standards for durability, performance, and craftsmanship.
Our team comprises industry professionals with extensive knowledge and experience, ensuring you receive expert advice tailored to your specific needs.
We believe in building lasting relationships with our customers through exceptional service, from in-store assistance to after-sales support.
We're committed to environmentally responsible practices, from sourcing products from ethical manufacturers to reducing waste in our operations.
We're passionate about sharing knowledge through workshops, demonstrations, and resources that empower our customers to develop their skills.
We actively support local communities through partnerships with trade schools, community projects, and charitable initiatives.
The experts behind Fact-Eco's success
Son of our founders, James has led Fact-Eco's expansion while maintaining our commitment to quality and service excellence.
With 15 years of experience in the tools industry, Sarah leads our product selection and quality control processes.
A master craftsman with expertise in woodworking and metalwork, David oversees our workshops and repair services.
Emily ensures that every customer interaction with Fact-Eco exceeds expectations, both in-store and online.
Recognition of our commitment to excellence
Awarded by the British Hardware Association for excellence in product selection and customer service.
Maintaining the highest standards in quality management systems across all our operations.
Recognized for our contributions to professional trade education and apprenticeship support.
Have questions about our company, products, or services? Our team is ready to assist you.
Contact Us Today